Your Authorize.net transactions now confirmed in MuseMinder

We are pleased to announce a significant improvement in MuseMinder’s service as regards Automated Recurring Billing (ARB) through Authorize.net. About a month ago Authorize.net announced that it had provided a way for programs like ours to poll automated transactions to check their status. Seeing how very good this news was for you and for us, we acted.

As of the wee hours of January 1, 2018, MuseMinder will automatically poll the transactions of each ARB subscription, and if a scheduled transaction is successful it will record the receipt with the specific transaction ID and mark all associated ARs as paid. You might recall that in the past receipts were created and ARs marked paid, but that was done automatically on the due date – we had no way of knowing if the transactions actually succeeded. We now have a way to ensure that only paid transactions are marked as paid.

Henceforth, should we come upon one or more failed transactions, an email will be sent to the main studio email with a list of the ARs in question. Each unpaid entry in the list will show the due date, the account principal’s name, the AR reference and amount, and the Authorize.net subscription ID. This will allow you to go to the subscription on Authorize.net and investigate why the transaction failed (e.g. expired card, closed account). Then you can return to MuseMinder and suspend the subscription – always do that through MuseMinder, not Authorize.net – and then you can take the next steps.

The ARs associated with failed transaction will still show as payable in our system, but you must suspend the subscription to settle them in another way.

The system will poll every day for unsettled transactions that would be due during the previous 7 days. It will settle transactions as it finds them. If it finds a transaction that occurs but fails, it will send an email to the studio’s main address.

Also, on the 15th of very month it will send you an email of older unsettled transactions (more than 7 days old).

Please be aware that you will not receive notification of successful transactions, only of ones that dropped through the cracks.

Lastly, please remember that any of these unsettled ARB transactions will show up on a Delinquent Accounts Detail report, and on the Unpaid ARs report, so there are many ways to monitor your collections.

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