We have heard back from the MuseMinder community, and it is clear that this change in e-mail routing is a welcome one. Now that the changes are in place, your action will be required for the program to continue to run as it is designed.
To review, we are switching the way e-mails are delivered. E-mails will now be routed through your studio’s e-mail system, rather than through ours. You will need to record your e-mail information in the MuseMinder system for this to work. You will find a form on the manager/set-up/preferences view, and there you will input your e-mail log-in details. Once you do this, any messages sent through MuseMinder will actually come from your studio, and have your logo on it.
If you do not do this right away, you can still work in the system but no emails will go out. And, since e-mail notifications are part of a whole lot of processes, you will see reminders all over the program in many many views that you open, nudging you to set up your e-mail configuration.
You will need some information on hand to fill out the form. You can find most of this information if you open up your current e-mail software (e.g. Outlook, AppleMail, Thunderbird) and look at your Settings view:
Host: this is often something like mail.yourdomain.com. The domain is whatever comes after the @ sign in your e-mail address. Our host is mail.museminder.com and our domain is museminder.com. For those of you who are not using a studio domain, the host name may be mail.gmail.com or mail.yahoo.com – you’ll need to look it up (but if that gives you hives, send me a message and I will help you!).
From address: this is your studio’s e-mail address.
User name: this is usually your studio’s e-mail address as well. It is what you would type in if you were logging into your e-mail over then Internet, rather than from a mail program like Outlook or Thunderbird.
Password: again, this is the password you would use if you were getting your e-mail over the Internet.
There is a Port Number also, but we ask that you leave that as it is. The default is usually the right one.
The form features a test element, so that you can type in your own email address and send yourself a test message. That will let you know right away if your configuration is correct. If your test message doesn’t come through, or if it bounces, we would first ask you to ask one of your local tech helpers, as they can investigate the configuration on site. If this fails, you can write to us and we’ll see what we can do but really and truly, getting local help is the best way to go because a local person can get into your machine and look things up.
FYI, in MuseMinder, your email password is encrypted (as are all log-in passwords).